Since Monday, most students and faculty have been offline as part of a campus-wide problem. Please be patient, and if necessary, follow-up with phone calls and in-person visits.
A note I got this morning from CUIT:
To: Sreenath Sreenivasan
Date: Nov 30, 2005 10:07 AM
Subject: Re: pine problem - no INBOX
Reply | Reply to all | Forward | Print | Add sender to Contacts list | Trash this message | Report phishing | Show original | Message text garbled?
The current email system started experiencing extreme loads Monday,
November 28 and has continued to experience major service problems
through today. Connections to the mail systems were failing and email
folders or email were missing if access was granted. This was all day for
all users on all email clients (even Pine and Cubmail).
Please note, that it is most likely that you have NOT been removed from
the Columbia email system and that your email has NOT been deleted. You
will eventually regain access to your email.
Between 3 and 5am on Tuesday, 11/29, we will move 200 users from the most
overloaded filer to the Cyrus email system. Another 200 will be moved
Wednesday and another 200 on Thursday. While normally we have been giving
people a week’s notice before moving them, we are moving these 600 people
with little notice in an effort to alleviate the extreme performance
problems experienced on the old mail system today, Monday.
If you try to connect to your email and see only a single message
indicating that you’ve been moved to Cyrus, you will need to reconfigure
your email program in order to see your mail. The email message will point
you to online instructions
(http://www.columbia.edu/acis/email/cyrus/config/) for doing this.
All email users will be moved by the end of Spring Semester 2006, so this
cannot be reversed. If you were not moved, you should gradually see
improved performance as less people are sharing the old email system with
you. Also, if you were not moved this time, you will be notified of your
move date in the near future.
Update 11/29 9am: The first 200 people were successfully moved early this
Please see http://www.columbia.edu/acis/alerts-list.html for the latest
Sorry for any inconvenience.
CUIT Support Center
CU Information Technology